Shipping and Returns Policy

Skin Wrkout Ltd - Shipping Policy

1. Shipping Coverage

Skin Wrkout Ltd offers shipping services exclusively within the United Kingdom. We aim to expand our shipping capabilities to the European Union in the near future.

2. Shipping Rates and Delivery Times

• Shipping rates and delivery times vary based on the customer’s location and the size of the order.
• Estimated delivery times for the United Kingdom:
• 24 Hour Tracked Service: 1 working day
• 48 Hour Tracked Service: 2 working days
• A shipping estimate will be provided during the checkout process.

3. Free Shipping Offer

We offer free shipping on orders exceeding £99.

Returns and Cancellations Policy

1. Returns Process

• Customers must notify Skin Wrkout Ltd and request a return form within 48 hours of receiving their package.
• Returned items must be sent back within 14 days of receipt, using a recorded delivery method.
• All products must be returned in their original, unopened, and unused condition to be eligible for a refund.

2. Rights Reserved

Skin Wrkout Ltd reserves the right to refuse returns that do not comply with our returns policy.

3. Damaged or Faulty Items

• In the event of receiving a damaged or faulty item, customers must complete and submit a claims form within 48 hours of receipt.
• Our team will assess the situation and communicate the resolution to the customer.
• Returns for damaged/faulty products that do not adhere to our policy will not be accepted.

4. Non-Returnable Items

Items that cannot be returned include, but are not limited to:

• Unsealed products
• Swatched or used products
• Relabelled or tampered products
• Products with any kind of damage (except for received damaged or faulty items)
• Partially missing items or items from exclusive sets

5. Complaints and Concerns

For any complaints or concerns regarding our products or services, please contact us directly.

6. Order Cancellation and Amendments

• Orders cannot be cancelled or amended once they have been placed.
• Customers are advised to double-check their order details, including shipping address, name, phone number, credit card details, and product selection before placing an order.
• Skin Wrkout Ltd is not responsible for errors made during the ordering process.

7. Address Corrections

We are unable to change the delivery address once an order has been placed.

8. Order Tracking

• All orders are provided with a tracking number, sent via email.
• Customers can track their order using the instructions provided in the order confirmation email.

9. Non-Delivery of Orders

• If your order has not arrived, please refer to the tracking number in your order confirmation email to check the delivery status.
• In cases where the order has not been received, contact our customer service team with your order and tracking numbers for assistance.

Customer Service

For further assistance or inquiries, please contact our customer service team using the chat icon at the bottom of the webpage.